FAQs

Orders typically ship within 1-2 business days after the order has been placed. Please note that shipping time is in addition to fulfilment time.

Your order will typically arrive within a business week within the U.S. However we cannot guarantee an exact delivery time. If you need your order by a specific date, please opt for expedited shipping or contact us at hello@freshyworld.com

We ship worldwide but please be aware that we will only charge our international customers for Freshy products & shipping fees. All other fees such as VAT, customs, import taxes and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs. Your purchase is an agreement that you will pay any duty fees required to collect your parcel. It is against our policy to issue refunds for refused packages -- these refusals will not be covered by Freshy and are the responsibility of the customer. Parcels may require payment of these fees to clear customs.

You can find your tracking information on your order confirmation email. If you’re having trouble finding your order confirmation email, feel free to reach out to us at hello@freshyworld.com

Oh no! Reach out to the FRESHY Customer Experience Team at hello@freshyworld.com with your order number. We’ll get your issue sorted out as quickly as possible.

• Unfortunately we cannot modify or cancel orders once they are placed. We kindly ask that you double-check quantities, addresses, and items before completing the check out.
• We will only ship to the address provided at check out, and are not responsible for incorrectly entered information. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.

We are here for you via email.

Shipping prices are available by choice at checkout once your shipping address and shipping speed is entered at checkout

Return Policy

• If you’d like to return any product purchased on Freshy's Online Store, the return period is 10 days from the date of delivery. We will only accept unopened and unused products for return.
• No returns will be accepted without the customer having obtained a return authorization. Prior to returning your product, please contact Hello@freshyworld.com with a Subject line of “Online Store Product Return”.
• All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, programmed, and burnt – will not be accepted. 
• All products must be returned in their original packaging with original receipt and an explanation of the reason for the return. 
• Refunds will be denied for any product returned not conforming to the above mentioned conditions.
• We will refund 100% of the purchase price for returns that meet the above conditions.
• For returns after the 10 day period, we will refund the purchase price of the product(s) minus a 15% re-stocking fee (of the total product(s) purchase price) up to 30 days from the date of purchase.  
• Returns are not accepted after 30 days from the day of purchase.
• Freshy will not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error or size exchange. We will not accept COD shipments.
• For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.
• If you have any questions about our Refund and Return Policy, please contact us at hello@freshyworld.com

Terms of Service

Please read these terms of service carefully before using odda-magazine.myshopify.com website (the "service") operated by Freshy LLC.

Conditions of Use

We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

Copyright

Content published on this website (digital downloads, images, texts, graphics,  logos) is the property of Freshy and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Freshy, with copyright authorship for this compilation by Freshy

Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law

By visiting this website, you agree that the laws, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Freshy and you, or its business partners and associates.

Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court and you consent to exclusive jurisdiction and venue of such courts.

Lost or damaged items will be dealt with on a case-by-case basis. Please contact hello@freshyworld.com if you have an issue. We will do our best to sort it out quickly!

FRESHY BRITES fit large for most customers, we suggest ordering half a size smaller than your standard. If you have wide feet or are between sizes, we suggest you size down for all styles except our slides.

If your shoe doesn’t fit...drop us a line! Questions? Concerns? Compliments? We are here for you via email

Because suede is a natural material it may stretch a small amount where pressure has been applied.

Knowing how to clean suede is essential to keeping your BRITES in great condition and lasting a lifetime. If you don’t wish to take them to your local shoe repair, check out our tips below to clean your BRITES. 

A SUEDE BRUSH

Investing in a good quality suede brush is one of the most important tools when it comes to cleaning suede shoes effectively. It is excellent for brushing off mud or other light stains. Ensuring your shoes are completely dry, use your suede brush to gently brush away the dirt and grime in small motions with a light hand. If necessary, brush against the nap of the suede but always finish brushing in the direction of the natural grain to maintain its smooth finish.

We love Wholesale Customers! If you are interested in becoming a Wholesaler, please contact hello@freshyworld.com with WHOLESALE in the subject line. Please write a short description of your business with website, socials, and contact info. A representative will contact you as soon as possible.